Understanding The Options
By working with all the various industries, vendors, platforms, and solutions in the market, we are able to impartially articulate the benefits, risks, and impact of each, giving you the power to make the right technology decision.
Requirements Gathering
Data capture can be a daunting task. We simplify it with pre-built workbooks and data templates for each area, from infrastructure to integrations, users, and more. Using our process and tools, you’ll be ready to hit the ground running at implementation time.
Stakeholder Buy-in
Through stakeholder interviews and surveys, we facilitate collaboration across each business line, detailing their concerns and requirements. Including team members in the process means leadership and workstreams are aligned and invested in project success.
Project Planning
Understanding how the current environment will translate to the cloud is essential to a smooth migration. We provide a full project implementation strategy, so you have a complete picture of the business impact, budget, and resources requirements before engaging any vendors.
Network Readiness
Because the network is the foundation for voice traffic, your infrastructure readiness is crucial for quality and stability. We conduct a full assessment of your network services and topology to ensure they're optimized to support voice traffic and that any necessary changes are made in advance.
End User Adoption
This step is critical and can lead to project disaster if overlooked. We work with each user group, gather feedback, and identify tech ambassadors to ensure your strategy includes top-down alignment, end user engagement, and a plan tailored to each user team.
Migrating to the cloud doesn't have to be intimidating.
With over 50 years of combined experience working in the contact center and voice technology space, WXTG is a seasoned partner you can rely on. We draw from decades of experience managing countless projects to apply best practices and provide valuable insights. Whether you're exploring UCaaS or CCaaS (or still learning what they are!), we have the expertise to give you confidence in the process.
Take a step back and discover the art of the possible.
If you're like most businesses, moving your voice infrastructure to the cloud is flashing bright on your radar. But, understanding the options, benefits, and risks—or even how to begin—can be difficult. Working with WXTG means stepping back to examine the full range of possibilities open to you. We provide relevant, unbiased information, and give you all the time you need to ask questions, explore options, and develop a path forward.
We work with the best-in-breed providers:
UCaaS
Unified Communications
(as a service)
Switching from an on-premises PBX to a cloud based UCaaS will not only improve the reliability of your voice and collaboration system, it will make it more flexible as well. By adopting a unified solution for voice, chat, SMS, and conferencing, you’ll simplify the task of managing your users while reducing the number of resource-consuming applications in your environment. With UCaaS you can…
Choose the desktop client that right for your business. Whether it's Teams or a custom app, UCaaS can support it.
Sunset your aging PBX stack for a single communications platform.
Optimize your voice topology, service, and hardware management to a single service delivery over the internet.
Build resiliency by moving to the cloud and aligning your voice infrastructure with your business continuity plan.
CCaaS
Contact Center
(as a service)
Unleash the possibilities of your contact center by migrating to a platform with the agility, intelligence, and functionality to deliver measurable results. Whether your goal is to increase productivity, transform your customer experience, or crush your KPIs, moving to a cloud-based solution means putting a truly customized experience right at your fingertips. With CCaaS you can…
Improve your First Call Resolution rate with screen pops displaying interaction history and critical data from internal systems.
Accelerate efficiencies and optimize your workforce with WFO powered by AI and real-time analytics.
Reduce your cost per call and improve customer satisfaction by adding self-help options instantly in a drag-and-drop IVR builder.
Reduce churn and improve your agents’ experience with Plug and Play integrations and desktop analytics.
CPaaS
Communications Platform
(as a service)
Take advantage of this feature-rich platform to easily integrate omnichannel functionality into business applications. Streamline communication across multiple channels, including chat, SMS, email, social media, and voice—and let your customers choose their preferred method of connecting with you. With CPaaS you can...
Add new communication channels to your websites, mobile app, and other business applications instantly using open APIs.
Streamline business processes with workflow automation and integrations.
Easily scale and broaden your customer base with translation options for voice, chat, and SMS bots in countless languages.
Gain the ability to respond rapidly to your customers’ changing demands
Which platform is right
for your business?
UCaaS
Unified Communications
(as a service)
Switching from an on-premises PBX to a cloud based UCaaS will not only improve the reliability of your voice and collaboration system, it will make it more flexible as well. By adopting a unified solution for voice, chat, SMS, and conferencing, you’ll simplify the task of managing your users while reducing the number of resource-consuming applications in your environment. With UCaaS you can…
Build resiliency by moving to the cloud and aligning your voice infrastructure with your business continuity plan.
Choose the desktop client that's right for your business. Whether it's Teams or a custom app, UCaaS can support it.
Sunset your aging PBX stack for a single communications platform.
Optimize your voice topology, service, and hardware management to a single service delivery over the internet.
CCaaS
Contact Center
(as a service)
Unleash the possibilities of your contact center by migrating to a platform with the agility, intelligence, and functionality to deliver measurable results. Whether your goal is to increase productivity, transform your customer experience, or crush your KPIs, moving to a cloud-based solution means putting a truly customized experience right at your fingertips. With CCaaS you can…
Reduce churn and improve your agents’ experience with Plug and Play integrations and desktop analytics.
Improve your First Call Resolution rate with screen pops displaying interaction history and critical data from internal systems.
Accelerate efficiencies and optimize your workforce with WFO powered by AI and real-time analytics.
Reduce your cost per call and improve customer satisfaction by adding self-help options instantly in a drag-and-drop IVR builder.
CPaaS
Communications Platform
(as a service)
Take advantage of this feature-rich platform to easily integrate omnichannel functionality into business applications. Streamline communication across multiple channels, including chat, SMS, email, social media, and voice—and let your customers choose their preferred method of connecting with you. With CPaaS you can...
Gain the ability to respond rapidly to your customers’ changing demands.
Add new communication channels to your websites, mobile app, and other business applications instantly using open APIs.
Streamline business processes with workflow automation and integrations.
Easily scale and broaden your customer base with translation options for voice, chat, and SMS bots in countless languages.